Team Chronicles: Dive into the Mind of a BA – Part 2

 

Meet Chris, a business analyst at Be Positive.  Chris began his Be Positive journey in 2019 and and has swiftly became an integral part of the team, recognised for his invaluable contributions.  With a wealth of expertise in business analysis and exceptional proficiency in conveying intricate concepts, Chris has successfully guided our customers across a range of projects and assignments.

Throughout this interview, we will dive into Chris’s professional journey, his distinctive approach to business analysis, and the noteworthy challenges he has encountered in his pivotal role.


How do you ensure that the business requirements are aligned with the goals of the
organisation?

“I think there are different ways of going about this, and I think it depends as well if you’re working for something internal within the company or if, like me at the moment, you’re working on a customer site. There are slightly different ways you can go about it.

If it were internally, you would need to get acquainted with the company’s goals and visions.  When you’re pulling together something like your requirements document and it’s an internal piece of work, you know in the back of your mind that this is where we’re trying to get to. Also, you need to know the goals of the specific project you’re working on to make sure that the requirements you’re writing meet these goals. There’s no point in pulling together a requirements document if it’s not going to progress on the organisation’s development, so that’s how I would do it.

Additionally, if you’re working for a really large organisation, the goals could be numerous, and you need to focus specifically on the ones related to your project.”

Can you provide an example of a difficult stakeholder you had to work with and how you
manage the situation?

“Yeah, so on this one, I actually had to think about it for quite a while because most of the stakeholders that I work with have been great. However, six months or so after I started with Be Positive, I was working on some requirements, and it was just a small set of requirements. But one of the stakeholders that I had to deal with and gather requirements from was a senior manager within a specific area of the business. This person tried to include things that were very much outside of the scope of the project in order to satisfy some changes that this person’s team wanted. I explained how this is the scope of our project and these are not in the scope, but the person kept pushing and pushing.

To deal with that, as I mentioned before, I needed to know how to rely on my team and my stakeholder management within my team. I knew that my project manager had a lot of authority. People would really listen to him. I was quite new. Maybe it would be different now, but I was quite new at the time and thought, right, I know who can help with this. I set up a call between the stakeholder, me, and my project manager, and basically had my project manager reiterate what I had said. Then the customer agreed, and I was able to progress.”

How do you prioritise and manage your workload as a business analyst?

“I’m quite old-school in this respect. I know a lot of people like to use, for example, Miro or take notes on the computer. I like to hand-write my notes. I like to do list-making-type things. While I have tried to use other tools and techniques in the past, I find that if I write it down, I remember it better. I’ve got a system for showing on my list what’s a priority. Usually I’ll just top up, add to, and remove from my list, or rewrite a list as well, just to kind of prioritise it. That’s just the way I like to work. I’m quite visual in that respect; if I’ve written it specifically by hand, then I almost have it as a picture in my mind.”

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