Team Chronicles: Meet Karena Quaile our Business Support Lead – Part 1


A key member of the Be Positive team, Karena’s shares experiences of her professional journey, her unique approach to business support, and her successes in the role as Business Support Lead.

Tell us about your day-to-day responsibilities as a business support lead?

” As business support lead, I head up the business support team, which involves a little bit of everything depending on what the business needs are. A large focus of our time is resourcing for permanent and contacting staff. Looking for the correct candidates, bringing
them on board, and then all the background work, for example, onboarding screening, reference checks, contracts creation, and inductions into the business.

Being Support Lead, my responsibility is to help and support my team. Our day to day can change depending on the needs of the Business or certain departments, whether that’s in HR, finance, sales and marketing, documentation support or creation, analysis of policy and procedures or simple ad hoc tasks. My job is then to delegate and ensure they are met and completed on time.”

What do you think are the biggest challenges facing our business right now, and how do you see Be Positive responding to them?

“I think there are loads of people going self-employed at the moment. So, a lot of businesses are looking for agencies and things like that to help them find people. I guess our biggest challenge is to get in there first, and we’re not a typical agency; we’ve got a different kind of style to it with a more personal touch. It’s trying to put across that we’re going to find them the right person rather than just anybody to, uh, close the gap. I think we’ve got a unique product in the sense that we are a very personal company, and we take pride in the people that we work with. It’s always relevant to get in there first to build relationships and find new business.”

How do you handle tight deadlines and high-pressure situations

“One of my main strengths is time management. In other kinds of roles that I’ve done before, I’ve had to be quite efficient with my time. So, I put together a to-do list and then a time frame based on what is needed first. What needs to happen first in the sense that if there are a few different tasks, I can almost break up my day into hours or half hours depending on what is needed. And it’s just working out your priorities. What’s going to be needed first, who needs it, and why? From there, just work your way down.

And ask for help as well. If you can’t do a task by yourself, you need to reach out to your team in order to get it. I think managing your time is your biggest asset in a stressful situation. Break it down into subtasks rather than looking at the overall picture, because then that becomes overwhelming. If you just break it down and know what you need to do when you need to do it, before you know it, it’s all done.”



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