Case Study: Digital Transformation (Public Sector)

 

CUSTOMER/INDUSTRY:
Large Scottish public sector organisation

 

PROJECT/ENGAGEMENT TYPE:
Provision of Business Analysts Support Team for Project Enhancement

 

OVERVIEW:
A leading UK housing association and residential developer partnered with Be Positive to revolutionize their approach to customer data management. Beyond optimizing cost-effectiveness and operational efficiencies, the project aimed to establish a robust digital footprint of customer interactions that met stringent regulatory requirements.

 

KEY AIMS:

  • Development of Digital Propositions
  • Execution of Data Migration and Customer Upgrade Initiatives
  • Management of Regulatory Compliance Projects
  • Launch of New Products and Services
  • Strategic Development of Partner and Joint Venture Propositions
  • Facilitation of Comprehensive Business Transition Processes

HOW BE POSITIVE HELPED:

  • Resource Scaling Agility: Be Positive has been instrumental in providing rapid resource scaling capabilities, enabling the prompt acquisition of high-caliber Business Analysis resources in alignment with program delivery plans.
  • Exemplary Resource Selection: Our team has implemented a meticulous assessment method, thoroughly evaluating candidates based on their Business Analysis proficiency, alignment with essential behaviors, and industry expertise. This rigorous process guarantees the recruitment of top-tier resources.
  • Comprehensive Background Verification: Be Positive has conducted exhaustive background checks to ensure the suitability and reliability of the onboarded resources.
  • Local Talent Pool Utilization: All resources were sourced locally from the Edinburgh market, comprising both Be Positive permanent staff and seasoned contract personnel.
  • Seamless Team Integration and Performance Management: Be Positive has taken charge of ensuring the seamless integration and effective performance management of the resource team, fostering optimal collaboration and productivity.

CUSTOMER FEEDBACK:

  • Resource Continuity: The length of the engagement has ensured the continuity of resources on projects. This has increased the ability to meet project timelines and improve quality of delivery.
  • Expert Guidance: Expert advice and guidance on the approach to Business Analysis.
  • Valued Relationship: A valued and trusted relationship has been formed, due to the consistency with which Be Positive have responded to the resource demand.
  • Team Remodeling: Remodelling and reshaping of the Business Analysis Team – including re-evaluation of the job role and streamlining of the Business Analysis process (without lowering rigour and standards) enables the customer to get more out of fewer resources.
  • Enhanced Capability: A combination of high quality Be Positive resources and up skilled internal Business Analysis resources resulted in a more productive and better equipped Business Analysis capability.

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